Shipping Protection
We’ve got you covered. Shipping Protection is included with all Mapleups prepaid labels as well as items picked up and delivered with Mapleups Local. If your package is lost or damaged in transit by the carrier, you’re covered up to $200 for standard, economy, and Media Mail shipments or Local deliveries and up to $20 for First Class Envelopes.
Please follow these requirements to help ensure you’re covered:
- The order has been shipped using a Mapleups prepaid shipping label or was delivered with Mapleups Local
- The tracking information shows that the carrier received the item within 3 calendar days from the purchase date.
- Note: First-Class Envelopes may be eligible for review for Mapleups Shipping Protection without meeting this requirement as long as the Seller pressed the "I Shipped It" button within 3 days of the purchase date.
- Selected label (standard, economy, Media Mail, Mapleups Local , First Class Envelope ) meets the eligible shipping class category, weight and/or dimension requirements
- The actual weight, or dimensional weight is less than or equal to the label
- The label weight is either the actual weight of the item or the dimensional weight, whichever is higher
- See this article for more information about dimensional weight
- The label weight is either the actual weight of the item or the dimensional weight, whichever is higher
- The package size is less than 34” (longest side) x 20” (second longest side) and dimensional weight is not over 50 lbs
- The order was safely packed and complies with both Mapleups and the carrier’s Shipping Guidelines
- The package or envelope does not display any markings indicating that it contains hazardous materials
- The item is not prohibited according to Mapleups Terms of Service, Mapleups Prohibited Item Policy or the carrier's guidelines (USPS Restrictions, UPS Restrictions, FedEx Service Guide)
- The transaction has not been rated by the Buyer or otherwise completed
- The Seller has not filed a claim with the shipping carrier (only Mapleups may do this)
- The package was dropped off with the correct carrier
- The Seller's Mapleups account is in good standing
- The listing clearly depicts the item being sold and includes original photos of the item (i.e. not only stock photos)
- The shipping label was used only once and was used to ship the sold item
- The item must be lost in transit or damaged in transit, according to Mapleups criteria
- For an item to be considered lost in transit, 30 or more days must have passed following the possession scan (first scan by the carrier after item leaves the drop off location of the package) and 7 or more days from the most recent tracking scan as provided by the carrier
- Without a possession scan from the shipping carrier, the seller is responsible for a lost or damaged item. UPS SurePost and FedEx Economy must be dropped off with those carriers and not USPS.
- For an item to be considered damaged in transit, the Buyer must contact Mapleups customer support through the Mapleups Help Center and provide photos of the damaged item and packaging. Otherwise, the tracking information must state that the item was damaged in transit. Damage to the item must have occurred during transit. Damaged items deemed hazardous by Mapleups may not be returned
- If a package was damaged and then rerouted back to the sender, the seller must provide photos of the damage within 24 hours of delivery.
- For an item to be considered lost in transit, 30 or more days must have passed following the possession scan (first scan by the carrier after item leaves the drop off location of the package) and 7 or more days from the most recent tracking scan as provided by the carrier
Mapleups may change Shipping Protection criteria from time to time. Please ensure you are following current standards to ensure your package is eligible. Shipping claims can take up to 2 weeks to resolve.
The reimbursement for each order including bundles will not exceed the value of the item sold minus any return shipping costs, up to a maximum of $200 for all Mapleups shipping labels, and up to $20 for First Class Envelopes. Mapleups does not return damaged items back to the seller. If the seller wants the item back and the item value is more than $200, the seller needs to provide Mapleups with a shipping label within 3 days (72 hours).
If an item is Lost in Transit and the seller has been reimbursed the maximum payout of $200 for all Mapleups shipping labels, and up to $20 for First Class Envelopes, further reimbursement will not be provided if the item is subsequently delivered to the buyer.
See carrier websites for more information:
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